Recommendations allow you to send Product previews including streaming video to any email recipient. Alternatively, you may also you Recommendations to sent Asset download links.
To send a Recommendation, use Actions > Recommend on a Product in the Products list or detail views. You can also tick several Products and then use the Actions in the top navigation to recommend multiple titles at once.
You will be presented with a dialog including the following fields:
- Product(s): Review the products included in the recommendation, optionally add products by performing a text search and selecting from among the suggested results, and/or remove products by ticking the “x” icon next to their titles.
- Subject: Enter a custom email subject line.
- Recipients: Enter one or several recipients. As you start typing, the system will suggest any existing Users matching what you’ve typed so far. Each recipient will receive their own message and won’t be able to see other recipients.
- CC Recipients: Optional CC recipients. Each CC recipient will receive a copy of all messages.
- Message: Type a personal message which will appear in the Recommendation email.
- Views: Optionally, restrict the number of views the recipient(s) will be able to perform. Each click on a link in the Recommendation message will count as one view. For Recommendations with multiple recipients, each recipient will receive their own independent allowance of views.
- Require login/Registration: Optionally, tick this option in case you’d like to prompt the recipient to login or register before being able to view the recommended content. If the recipient is not known to the system and this setting is enabled, they will receive a separate user invitation link prompting them to set a password in order to set up an account before being able to view the recommended content.
- All assets: If left unticked, your Recommendation will be for streaming video only (marketing-centered), and if ticked, you will be able to select from among all Assets on the Products in order to send download links (delivery-centered, in combination with the Download permission tickbox below).
- Download permission: If unticked, you will only send a preview list of assets, but offer no download functionality. If ticked, the assets will be downloadable to the recipient.
- Expires at: Define the date and time after which the Recommendation will be invalid. If the recipient clicks the link in the Recommendation email after this, they will not be able to Preview the Products and Assets anymore.
- Videos or Assets: Individually tick or untick the videos to be included in the Recommendation. This way, you can control which videos the recipient will either get to stream (for Viewable Recommendations) or download (for All assets Recommendations with the Download permission enabled). (If you are sending a product Recommendation, unticking a Product will remove the Product itself from the recommendation, including all its video assets.)
After you’ve prepared the Recommendation, click Send emails to dispatch the message.
Alternatively, you may click Generate links only in case you would like to forward the links to the client yourself, rather then send them a link from the platform directly. You will receive a message listing the link(s) per User and Product for copy/paste purposes. In this case, note that the CC recipients field will become irrelevant, as only you (as the sender) will receive a message.
Note that if you use Send emails to send a Recommendation to yourself which you intend to forward to a client, Recommendation analytics will be recorded under your email address. Therefore, it is advisable to fill in the intended recipient and Generate links only for forwarding purposes.
You as the sender will always receive a copy of each Recommendation message to your MediaStore account’s email address.
Grant Access is a pared-down version of the Recommendation feature. It allows you to provide timed download access to selected Products’ Assets to specific Users. The recipient(s) will receive an email informing them that they’ve been granted access to the selected Products’ Assets, and will be able to click a link to gain access.
To use it, use Actions > Grant Access on a Product in the Products detail view, or one or more ticked Products in the Products list view. The link can optionally Require login and also Include descendants (i.e. if you’re granting access to a Series, this would include any subordinate Seasons and Episodes).
Furthermore, Grant Access can be used on Groups. Contrary to ordinary single or multi-Pruduct Grant Access, Grant Access on Groups can only be used to provide Users access to the Assets added to the Group (not the Products including all their Assets). For more flexible options, please use Recommendations.
Grant Access can only be used to provide Users access to the selected Products’ entirety of Assets. For more selective access, please use Recommendations.
Reviewing, editing and revoking recommendations
In order to modify Recommendations (and Grant Access messages) after they have been sent, go to Groups > Recommendations and locate the Recommendation you’d like to modify. Here, you can also review currently active Recommendations.
- To edit the expiry date and time for a Recommendation, select Actions > Edit Expiration, then set a new timestamp and confirm. Optionally, the original recipient(s) can be notified if the box below is ticked accordingly.
- To cancel a Recommendation and thereby revoke all access rights granted to the recipient(s), select Actions > Revoke Access.
Recommendations and Grant Access for Groups
Both features can also be used for Groups of Products and Assets. Open the detail view of a previously compiled Group and choose from the available Actions – see here for more details.