Contact MediaStore support: +49 30 52001286|support@mediafellows.com

Edit Product Ownership:

Edit Product Ownership:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the relevant product
  3. Select the product to open a preview*
  4. In the preview panel on the right, click View Details
  5. Click the edit icon ✏️ in the Overview tab
  6. Select an existing Owner, Organization or Division from the drop-down menus 1
  7. Click the save icon 💾 to finish

 

 

1 To create a new Owner, see Create a New Contact. To create a new Organization, see Create an Organization.

*Shortcut: Click directly on product names to access their full details.

 

 

Edit Product Ownership:2025-08-28T15:17:07+00:00

Delete or Restore a Product:

Deleting a product removes it from the All Products list and the Client UI, but keeps it in a soft-deleted and recoverable state.

All deleted products can be found by enabling the Include Deleted filter in the Admin UI. However, they cannot be viewed until restored.
Available assets assigned to a deleted product can still be viewed, streamed, or downloaded in the Admin UI, but are no longer displayed1 in the Client UI.

 

To delete a product:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the product you want to delete
  3. Click the three-dot settings menu to the right of the product name
  4. Click Delete and Confirm to finish

To restore a deleted product:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll down the filter options on the right and enable Include deleted

Deleted products will appear with a strikethrough and can be searched/filtered

  1. Click the three-dot settings menu to the right of the product name
  2. Select Restore to finish

 

 

1 Assets remain visible in the Client UI if assigned to another active product, or in custom Client UIs that allow direct navigation.

Delete or Restore a Product:2025-08-28T15:15:37+00:00

Preview Product in Client UI:

See your changes in context on the Client UI as a generic user with Client role access.

 

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find your product
  3. Select the product to open a preview*
  4. In the preview panel on the right, click View Details
  5. Click the three-dot settings menu to the right of the Product Details screen
  6. Select Preview as Client 

 

 

*Shortcut: Click directly on product names to access their full details.

Preview Product in Client UI:2025-08-28T15:14:24+00:00

Duplicate a Product:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the product you want to duplicate
  3. Click the three-dot settings menu next to the product name
  4. Click Copy
  5. Select the number of copies (up to 50 at a time)

     Optional:

  • select Deep clone product hierarchy to replicate all descendent products (e.g., episodes in a series)
  •  select Append sequence number to title to number the copied product titles
  1. Click Submit to finish

 

To rename and edit your copied products, follow the steps in Review and Edit Product Metadata. 

Duplicate a Product:2025-08-28T15:13:30+00:00

Share a Product via Recommendations:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the relevant product
  3. Click the three-dot settings menu to the right of the product name
  4. Select Recommend

     Optional:

  • click the Products field to select additional products to share

     → Click Next

  1. Select All Videos or particular assets to share from these titles

     → Click Next

  1. Fill in the Subject and Message fields for your Recommendation email

     → Click Next

  1. Add one or more recipients from your MediaStore contacts 1

     Optional:

  • toggle to require contacts to log in to MediaStore
  • add additional recipients
  • remove recipients from the Contact Selection list
  • add CC and BCCs to your recommendation email 2

     → Click Next

  1. Set an Expiration date for your recommendation link (three weeks by default)

     Optional:

  • set Allowed views limits per recipient
  • include the recommendation on recipients’ client dashboards (List on the website)
  • select Generate links only to create a shareable link without sending a branded email to recipients

     → Click Next

  1. Review your Recommendation, then Save draft or click Send 3

 

 

1 Emails are sent individually with no visibility of other recipients

2 CC and BCC recipients receive a copy of the email sent to the primary recipient(s)

3 If you selected “Generate links only” the Send option changes to Generate links

Share a Product via Recommendations:2025-08-28T15:12:16+00:00

Manage Product Access:

You can change your product’s access settings immediately, or set up a scheduled change for future events.

 

To change the product’s access settings now:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the relevant product
  3. Click the three-dot settings menu to the right of the product name
  4. Select Change access
  5. Go to the Immediate tab
  6. Select a new access level from the drop-down menu

      Optional: 

  • change Download permissions via the checkbox

     7. Click Confirm to finish

To change the product’s access settings at a scheduled date:

  1. In the navigation sidebar, go to Products > All Products
  2. Scroll, search, or filter to find the relevant product
  3. Click the three-dot settings menu to the right of the product name
  4. Select Change access
  5. Go to the Future tab
  6. Select a start date from the Date field
  7. Select a new access level from the Access field

      Optional:

  • change Download permissions via the checkbox

     8. Click Schedule to finish

Manage Product Access:2025-08-28T11:47:56+00:00

Create a Product:

  1. In the navigation sidebar, click + Create New
  2. Select Product
  3. Enter a product title, access level, and product type (see table below)

     Optional:

  • enable download permission
  1. Click Next
  2. Add product details and metadata (e.g., subtitle, synopsis, resolution) as desired
  3. Click Create

 

Some product types, for example Episode, require a Parent product to be selected. See Product Types for details.

Create a Product:2025-09-23T17:16:57+00:00

Product Types:

Some product types, for example Episode, require a Parent product to be selected.

 

Product Type Description Parent
Episode Version An edit of an episode (e.g. a regional version or extended cut) Episode
Film Version An edit of a program (e.g. a regional version or extended cut) Program
Episode A single installment of a TV series, web series, or other serialized content Season or Series
Season A group of episodes from one production cycle of a series Series
Series A serialized program with episodic content Format (optional)
Program A one-off title (e.g. feature film, documentary, or short) Format (optional)
Format A concept model that can be adapted and serialized across multiple regions  

Product Types:2025-09-24T09:59:35+00:00

Share a Selection of Assets via Recommendations:

  1. In the navigation sidebar, go to Assets > Selections
  2. Scroll, search, or filter to find the relevant asset selection
  3. Click the three-dot settings menu next to the selection name
  4. Select Recommend

     Optional:

  • click the Assets field to select additional assets to share

     → Click Next

  1. Fill in the Subject and Message fields for your Recommendation email

     → Click Next

  1. Add one or more recipients from your MediaStore contacts1

     Optional:

  • toggle to require contacts to log in to MediaStore
  • add additional recipients
  • remove recipients from the Contact Selection list
  • add CC and BCCs to your recommendation email2

     → Click Next

  1. Set an Expiration date for your recommendation link (one month by default)

     Optional:

  • set Allowed views limits per recipient
  • include the recommendation on recipients’ client dashboards (List on the website)
  • select Generate links only to create a shareable link without sending a branded email to recipients

     → Click Next

  1. Review your Recommendation, then Save draft or click Send3

 

 

 

1 Emails are sent individually with no visibility of other recipients

2 CC and BCC recipients receive a copy of the email sent to the primary recipient(s)

3 If you selected “Generate links only” the Send option changes to Generate links

Share a Selection of Assets via Recommendations:2025-08-28T17:51:29+00:00
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