{"id":7256,"date":"2026-05-07T16:41:31","date_gmt":"2026-05-07T16:41:31","guid":{"rendered":"https:\/\/mediastore.support\/?p=7256"},"modified":"2026-05-07T17:20:37","modified_gmt":"2026-05-07T17:20:37","slug":"creating-tickets-best-practice","status":"publish","type":"post","link":"https:\/\/mediastore.support\/?p=7256","title":{"rendered":"Reporting an Issue: Best Practice"},"content":{"rendered":"

To help us resolve your issue as quickly as possible, follow these simple guidelines when creating a ticket or sending requests.<\/p><\/p>\n<\/div>

<\/div><\/div>

1. Write a clear title<\/h3>\n<\/div>

Use a short, specific title or subject line that describes the issue or request.<\/p>\n

Good examples:<\/strong><\/p>\n

✅ \u201cHomepage key art cropped differently on mobile\u201d<\/p>\n

✅ \u201cUnable to upload asset in admin\u201d<\/p>\n

Avoid titles like:<\/strong><\/p>\n

❌ \u201cBug\u201d<\/p>\n

❌ “It doesn’t work”<\/p>\n

 <\/p>\n<\/div>

2. Describe the problem<\/h3>\n<\/div>

Explain what’s happening and what you need.<\/p>\n

Include:<\/strong><\/p>\n