{"id":6386,"date":"2026-01-27T14:52:16","date_gmt":"2026-01-27T14:52:16","guid":{"rendered":"https:\/\/mediastore.support\/?p=6386"},"modified":"2026-02-03T13:25:12","modified_gmt":"2026-02-03T13:25:12","slug":"conference-troubleshooting","status":"publish","type":"post","link":"https:\/\/mediastore.support\/?p=6386","title":{"rendered":"Conference Troubleshooting"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"background-color: rgba(0, 0, 0, 0);\">The steps below address and resolve the most common conference issues.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><h3>1. Verify the Moderator<\/h3>\n<\/div><div class=\"fusion-text fusion-text-3\"><ul>\n<li>Log into the <strong>Admin UI<\/strong><\/li>\n<li>Go to <strong>Marketing<\/strong> &gt; <strong>Conferences<\/strong><\/li>\n<li>Open the relevant conference<\/li>\n<li>Review the listed <strong>Moderator<\/strong><\/li>\n<li>Ensure that the conference moderator is logged in to the <strong>Client UI<\/strong> with the same account<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"7\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"12\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">2. Confirm the Correct URL<\/h3>\n<\/div><div class=\"fusion-text fusion-text-5\"><ul>\n<li>Go to\u00a0<strong>Marketing<\/strong>\u00a0&gt;\u00a0<strong>Conferences\u00a0<\/strong>in the Admin UI<\/li>\n<li>Open the relevant conference<\/li>\n<li>Copy the <strong>URL link<\/strong> in the <strong>Overview<\/strong> tab<\/li>\n<li>Verify that the <strong>participant<\/strong> is using the correct conference URL<\/li>\n<li>Watch for common issues such as <strong>typos<\/strong>, outdated bookmarks, or incorrect (sub)domains<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"9\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"15\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">3. Check Device Capabilities<\/h3>\n<\/div><div class=\"fusion-text fusion-text-7\"><p>The device used to join the conference must have hardware that supports audio and video, such as:<\/p>\n<ul>\n<li>A built-in microphone, speaker, and camera<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 \u00a0 or<\/strong><\/p>\n<ul>\n<li>An external two-way audio device and camera (for example, a headset and webcam)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"11\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"7\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">4. Check the Web Browser\/Operating System<\/h3>\n<\/div><div class=\"fusion-text fusion-text-9\"><ul>\n<li>Ask which <strong>browser<\/strong> version the participant is using<\/li>\n<li>Confirm the browser is fully up to date<\/li>\n<li>Confirm the <strong>operating system<\/strong> version is supported and up to date<\/li>\n<li>Try accessing the conference using a different, up-to-date browser (e.g. Chrome, Firefox, Safari, Edge) or device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"13\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"21\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">5. Check Security Permissions<\/h3>\n<\/div><div class=\"fusion-text fusion-text-11\"><ul>\n<li>Verify audio, camera, and screen sharing are allowed for the conference site (typically via the icon next to the browser address bar)<\/li>\n<li>Confirm full <strong>browser security settings<\/strong> do not have these permissions globally disabled<\/li>\n<li>Check <strong>operating system security<\/strong>\/privacy settings to ensure the browser can access audio\/video devices and screen sharing<\/li>\n<\/ul>\n<p><em><strong>Note:<\/strong> On managed devices, browser audio\/video\/screen sharing may need to enabled by an<strong> IT administrator<\/strong>.<\/em><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-12\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"15\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"23\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">6. Disable Browser Extensions, Plugins or Competing Apps<\/h3>\n<\/div><div class=\"fusion-text fusion-text-13\"><p>Browser extensions (such as ad blockers or privacy tools) or other applications that use audio\/video (such as Zoom, Teams or Slack) can interfere with conference access.<\/p>\n<ul>\n<li>Check if <strong>another application<\/strong> is currently using the audio\/video device (an icon will be visible in most operating system menu bars)<\/li>\n<li>Close the application and re-open the conference<\/li>\n<li>Check if <strong>plugins<\/strong> or <strong>extensions<\/strong> are installed<\/li>\n<li>Use a <strong>private\/incognito<\/strong> window or another browser with no extensions enabled to test if this is the issue<\/li>\n<li>Temporarily disable all extensions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-14\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"17\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"30\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">7. Check Internet Connection Stability<\/h3>\n<\/div><div class=\"fusion-text fusion-text-15\"><p>Weak or unstable WI-FI, mobile data interruptions, or network congestion can cause issues.<\/p>\n<ul>\n<li>Confirm the participant&#8217;s internet connection is stable<\/li>\n<li>Switch to a more stable network<\/li>\n<li>Restart the router or modem<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-16\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"19\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"32\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">8. Check Device Management Restrictions<\/h3>\n<\/div><div class=\"fusion-text fusion-text-17\"><p>Some corporate or managed devices restrict internet access or video streaming. You may need to contact the participant&#8217;s IT department.<\/p>\n<ul>\n<li>Ask if the device is managed by an IT department<\/li>\n<li>Check whether any network or streaming restrictions are in place<\/li>\n<li>Try accessing the conference from a personal or unmanaged device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-18\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"21\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"37\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">9. Check for VPNs, Proxies, or Network Filters<\/h3>\n<\/div><div class=\"fusion-text fusion-text-19\"><p>Though unlikely, VPNs, proxies, or metered connections can interfere with conference access, audio\/video streaming and screensharing.<\/p>\n<p>Ask whether the participant is using:<\/p>\n<ul>\n<li>A VPN<\/li>\n<li>A proxy server<\/li>\n<li>Network filtering or metering tools<\/li>\n<\/ul>\n<p><strong>If enabled:<\/strong><\/p>\n<ul>\n<li>Disable VPN\/proxy\/filtering<\/li>\n<li>Reload the conference and test again<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-20\"><h3 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable fusion-live-editable medium-editor-element\" role=\"textbox\" contenteditable=\"true\" spellcheck=\"true\" data-inline-parent-cid=\"23\" data-inline-override-color=\"text_color\" data-inline-override-font-size=\"font_size\" data-inline-override-line-height=\"line_height\" data-inline-override-letter-spacing=\"letter_spacing\" data-inline-override-tag=\"size\" data-toolbar=\"full\" data-param=\"element_content\" data-medium-editor-element=\"true\" aria-multiline=\"true\" data-medium-editor-editor-index=\"41\" data-placeholder=\"Your Content Goes Here\" data-medium-focused=\"true\">10. Verify Regional Internet Restrictions<\/h3>\n<\/div><div class=\"fusion-text fusion-text-21\"><p>In some countries or regions, access may be regulated or restricted.<\/p>\n<ul>\n<li>Confirm the client\u2019s current location<\/li>\n<li>Determine whether local restrictions may impact access<\/li>\n<li>Test whether VPN access resolves the issue<\/li>\n<\/ul>\n<p><em>In certain regions, conference functionality may not be possible.<\/em><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-22\"><p>&nbsp;<strong>Did this resolve your query? <\/strong>Contact <span style=\"color: #0476d9;\"><a style=\"color: #0476d9;\" href=\"mailto:support@mediafellows.com\">support@mediafellows.com<\/a><\/span> for further help.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[550,551,576],"tags":[],"class_list":["post-6386","post","type-post","status-publish","format-standard","hentry","category-advanced","category-troubleshoot","category-conferences"],"_links":{"self":[{"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/posts\/6386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/mediastore.support\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6386"}],"version-history":[{"count":8,"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/posts\/6386\/revisions"}],"predecessor-version":[{"id":6734,"href":"https:\/\/mediastore.support\/index.php?rest_route=\/wp\/v2\/posts\/6386\/revisions\/6734"}],"wp:attachment":[{"href":"https:\/\/mediastore.support\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mediastore.support\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mediastore.support\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}